Today’s smartest ecommerce environment is all about transforming the idea of online shopping. The ecommerce stores are always trying to come up with new and innovative concepts like voice-enabled shopping assistants, image and video recognition of ads, facial recognition payment methods, etc., to provide a better user experience.
Recently, what has risen as the best game-changer for ecommerce stores is nothing but the most recognized LIVE CHAT. Providing real-time customer support through online chat has proven to play an instrumental role for ecommerce stores in improving their shopping experience, boosting customer satisfaction and retention, and driving sales. According to recent live chat statistics, 90% of customers prefer a chat widget to get answers to their questions to any customer support because it’s quick.
Have you come across the popular free live chat platform called Umnico?
Well, it’s not just an ordinary live chat option; Umnico is an excellent omnichannel messaging platform and an all-in-one messenger. It will allow you to continue chatting with your website users and customers on multiple instant messengers or social media in one window. Also, it comes with CRM functionality that you can leverage to skyrocket your sales and deliver a memorable user experience.
So, it is evident that live chat is a remarkable way to take your online shop to the next level.
Read on to explore the three most crucial benefits of that.
What are the Primary Advantages of Live Chat for an Ecommerce Store?
Let’s dive in.
1. Communicate with Multiple Users at a Time
The phone support to solve users’ problems can only help you deal with one issue at a time. But when you use live chat, one agent can talk to different users simultaneously. Plus, a live chat option can help you understand each user query and the order in which they should be solved.
So, it is clear now that live chat will help your users from remaining stuck in the queue. Thus, they will be more satisfied as their queries will be answered instantaneously.
2. Offer Personalized Service
One of the major reasons why live chat has become so popular is because it can deliver a personalized service to each user. If you use the top live chat apps for ecommerce, you can view different valuable user insights like purchase history, chat history, browsing history, time spent on each page of your website, etc. And based on this, you will be able to understand your users better and serve them with what they actually want.
3. Be Available for Your Leads on Non-Working Hours Too
If you have an online store, you know that your users/customers won’t only try to visit your store during business hours. They can try to reach out to you anytime. And you can’t let your leads slip away just because you are unavailable at that time. Right? So, live chat can be the best option for you in this situation.
With live chat, you can prompt your users to leave their questions and contact information when you are not available. This will help your team to respond back as soon as they are online. Collecting data, even when you are offline, is the start to nurturing a great relationship with your users and converting them into your loyal customers and eventually your brand advocates.
Have you not integrated live chat with your online shop yet?
Make the right move soon and contact Umnico to know more about their free and unique live chat widget!