Client satisfaction is the cornerstone of every 3PL warehouse. Businesses will jump ship and compete if customers quit buying from them due to late delivery, damaged items, missing products, or other issues. If third-party logistics wants everyone in the supply chain to be happy with the services they get, customer happiness must increase. In theory, it may appear simple to ensure customer satisfaction. As a partner with Red Stag, you can count on end-to-end order fulfillment that includes returns processing.
This blog will explain why you should choose a 3PL partner and how they can improve customer satisfaction.
They Provide Efficient Service
Customers today need smooth shopping knowledge to get rid of any hassle, whether they are shopping online, on smartphones or tablets, etc. 90% of customers who contact businesses demand a stable system across all platforms. Additionally, they want the choice between shipping and in-store purchase.
An efficient OMS can help you support a 3PL. They may assist you in boosting your inventory to satisfy demands from different DCs, retailers, and shops.
Their knowledge of Omni channel experiences and best practices also assures the same customer experience whether they are purchasing online or outlet.
They have Improved Order Transparency and Reliability
Customers want to know what items are available in shops and online. Less than 80% of people are inclined to visit a retailer’s physical store when the website does not provide current product availability.
Once more, a 3PL can be helpful. Using OMS, they can provide precise, current inventory information on what’s available, what’s out of stock, etc. They will also get current monitoring data and delivery progress.
A 3PL focuses on ordering high-quality solutions and applies proven techniques for order accuracy. They will look for opportunities for improvement using techniques like Six Sigma and Lean, guaranteeing that the caliber of your services keeps improving.
They Offer Cheap and Quick Delivery
Consumers of today demand their things quickly and inexpensively. With their dependable OMS, they can process orders rapidly and choose the fulfillment supplier nearest to the client for quicker delivery. They may also have automation and material handling equipment to speed up order reversion duration.
For clients, your 3PL provides a network of facilities that are conveniently located all in one place. If you employ several DCs, 3PL uses affordable ground transportation. They will be able to select the best delivery method and service level for each shipment due to their strong negotiation position and extensive carrier network. They may also save on outgoing freight expenses by haggling over rates, grouping shipment deliveries, and employing postal work-share opportunities like drop shipping and presorting.
Facilities that actively contribute to the satisfaction chain offer better customer service and preserve happier client relationships. With 3PL, companies can cater to their client’s requirements efficiently. You may enhance the possibility that customers will refer your company by adhering to these rules and earning their trust. Additionally, you will help to raise customer satisfaction, which spreads to everyone.