One of the most important tasks your field service company performs is managing the work orders your customers receive. Managing multiple jobs and tracking employee experiences can take time and effort when the work order process is handled manually. Work order management software helps your business streamline the work order creation process and gain a competitive advantage.
Work order management software is a tool that helps field service businesses streamline their daily operations, increase productivity, and give their customers the best possible experience.
Work order management software is designed to automate common business processes in a way that saves time and money. It can help companies with any kind of field service business — from construction companies to IT support teams — but it’s particularly useful for companies that need to manage remote workers in the field.
What Is Work Order Management?
Work order management is essentially the automation of your company’s work orders. This means you can create work orders quickly, assign them to technicians, track the progress of the technician’s tasks and ensure your customers are satisfied with their experience.
Streamlined Job Creation
When a customer calls in with an issue or request, there’s no time to waste. You need to be able to quickly create a new job for that customer so that you can get started on solving their problem as soon as possible. With work order management software, this process is streamlined by eliminating manual data entry and streamlining team communication while providing an easy-to-use interface for users across all levels of experience.
Asset and Field Tech Management in the Field and the Office
As your team moves through their day, they’ll be able to update their status when they move from one task to another or if they need help from a colleague. You can also see where your technicians are, so you know who needs what and when.
Job Checklist Options with Quality Assurance
By using modern field service software, you’ll be able to create checklists for each technician. This allows you to keep track of all aspects of each job as it progresses, ensuring that every aspect is covered before moving on to the next task or customer. It also means that your technicians will have less time on their hands — which means fewer mistakes!
Seamless Communication for Customers and Employees
Modern work order management solutions come with integrated customer portal that allows your customers to log in and view their service history, schedule appointments, or make requests for services. This allows them to resolve their issues quickly without contacting customer service whenever they need something. It also helps you manage your clientele by providing them with a single point of contact for all their needs related to your service offerings.
Considering Zuper’s Work Order Management Solution
Work order management software can improve the efficiency and functionality of field service businesses. Your business should really consider using what Zuper offers as a robust FSM software solution that gives you full control over your mobile workforce, streamlining business processes and enabling your company to get the most out of its investment in field technicians and other hardware. To learn more, visit Zuper today.
